How to order Flat Pack Boxes

Boxes cost £2.50 each (Minimum order 25 boxes)

There are no extra charges for delivery or collection
( 1 Order = 1 Delivery + 1 single Collection )

To Order – Login to your account or create a new account and follow the links.
(See link at the top right corner of any page) Or CLICK HERE

Payment – Can be by Bank Transfer BACS or by Cheque. After completing the order an Invoice will be sent to you giving full payment details.

Delivery – We use a various couriers to deliver boxes and this usually takes10-14 days from cleared payment

FAQ

Why is there a minimum order of 25 boxes?

It all comes down to the cost of transport, it is not financially viable to supply an order of less than 25 boxes at £2.50 each, then collect them and send them to Eastern Europe

Why do I need to open account?

We wish to improve our customer service to you. This will ensure you are kept fully informed about your order’s progress eg: payment received, boxes dispatched etc. You will be able to login to your account anytime to check any aspect of it. When you are ready to return boxes just login and follow the links to start the process.

How do I pay by BACS?

To pay by BACS first complete the order and you will automatically receive an invoice. Please use the invoice number to place in the reference box on your online bank transfer form. Your payment will then be easily reconciled to your account. We will confirm to you the bank payment has been received.

How do I pay by cheque?

On completing your order you will automatically receive an invoice. Please enclose a copy of your invoice with your cheque so we can reconcile your payment to your account. We will send you confirmation of payment having been received

What happens to the coins taped to the top of the box?

While we ask you to pay up front for the boxes, remember that when the filled boxes are returned to you, any £1 coins attached to the filled box lids, should be removed and kept by you, so reimbursing your initial outlay.

QUALITY CONTROL

It is really important that we retain a standard of our box contents level, so all recipients are treated equally, and we would respectfully ask you to assist in this matter

Although it is impossible to check all boxes for content, we do open boxes that feel unnaturally light to check and we have found up to 25% of some deliveries we receive back, cannot be dispatched as they are not adequately filled, and must be put to one side for repacking. This is very labour-intensive, needing volunteers we don’t have enough of. We now have a very large number of boxes that need repacking which are taking up valuable warehouse space and should be on their way.

Please ensure that your supporters do not include any type of food, drink, sweets or chocolates they are ALL classed as food for which we can incur an extremely large fine if found by customs, and the full load in excess of 11k boxes potentially could be destroyed. (All these items have been removed recently)